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Rachita Sood appointed as general manager at Novotel Mumbai International Airport
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Friday, 10 May, 2024, 08 : 00 AM [IST]
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Our Bureau, Mumbai
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Novotel Mumbai International Airport has appointed Rachita Sood as general manager. She is an accomplished hospitality veteran with over 20 years’ experience with specialised expertise in Rooms, Guest Experience, Spa Operations, Revenues and Controls, Implementation and maintenance of Operational Systems and Procedures amongst others. In her new role, Sood will spearhead overall development of hotel operations vertical and oversee planning and implementation of strategies along with guest relations, leading the team towards maximum impact and outcome.
Sood, formerly director of operations at Sofitel BKC, has achieved an internal promotion to general manager at Novotel Mumbai International Airport. Sood's promotion underscores her dedication and capability to navigate diverse challenges within the hospitality industry, promising to elevate excellence at the hotel.
An alumni of MGV College of Hotel Management, she has been associated with some of the biggest international brands in hospitality across India.
Sood said,“I am excited to take on the new role and happy to be part of the Novotel Mumbai International Airport team. The hotel, although recent, has in a short span become a must visit for expats, business travellers and also the local residents looking for an unwinding time away from home. But there is always room for more and I am working on new ideas to further strengthen brand perception especially amongst the younger Mumbai audiences and looking forward to bringing those ideas to fruition. Our collective endeavour will always be to bring our passion at play and ensure memorable guest experiences, satisfaction, consistency, and customer loyalty.”
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