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Manpower crisis in the hotel industry - Causes and solution
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Saturday, 08 April, 2023, 14 : 00 PM [IST]
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Chef Manish Malhotra
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The hotel industry is a major contributor to the economy of many countries worldwide. However, one of the biggest challenges facing this industry is a shortage of manpower. This issue has been a persistent problem for many years, and it is showing no signs of slowing down anytime soon. In this article, we will explore the causes of manpower shortage in the hotel industry and its impact on the industry as a whole.
Causes of Manpower Shortage in Hotel Industry
One of the primary causes of manpower shortage in the hotel industry is the lack of interest in hospitality jobs among young people. This can be attributed to the perception that hospitality jobs are low-paying, low-status jobs that require long hours and little job security. Many young people are more interested in pursuing careers in other fields, such as technology or finance, which offer more lucrative opportunities.
Another cause of manpower shortage is the high turnover rate in the industry. Hospitality jobs are often viewed as temporary or seasonal, and many workers see them as a stepping stone to other careers. This means that hotels and other hospitality businesses must constantly recruit and train new employees, which can be a time-consuming and costly process.
Additionally, the Covid-19 pandemic has also contributed to the manpower shortage in the hotel industry. Many workers were laid off or furloughed during the pandemic, and some have chosen not to return to the industry due to safety concerns or the availability of alternative job opportunities.
Impact of Manpower Shortage on the Hotel Industry
The manpower shortage in the hotel industry has had a significant impact on the industry as a whole. One of the most noticeable effects is the decline in the quality of service provided by hotels and other hospitality businesses. With fewer employees, hotels may not be able to provide the level of service that customers have come to expect. This can lead to negative reviews and a decline in business.
The shortage of manpower can also result in increased workloads and stress for existing employees, which can lead to burnout and high turnover rates. This, in turn, can lead to even more manpower shortages and a vicious cycle of understaffing.
Furthermore, the shortage of manpower can also impact the profitability of hotels and other hospitality businesses. With fewer employees, businesses may need to pay higher wages and offer more benefits to attract and retain workers. This can increase labour costs and decrease profit margins.
Solutions to Manpower Shortage in the Hotel Industry
To address the manpower shortage in the hotel industry, several solutions can be implemented. One of the most effective solutions is to improve the perception of hospitality jobs and make them more attractive to young people. This can be achieved through increased investment in training and education, as well as offering competitive wages and benefits packages.
Another solution is to improve working conditions and job security for existing employees. This can be achieved through the implementation of flexible work arrangements, such as part-time or remote work, as well as providing opportunities for career development and advancement.
Additionally, hotels and other hospitality businesses can also explore alternative sources of labour, such as hiring retirees or students on a part-time basis. This can help to address immediate manpower shortages and provide opportunities for older workers and students looking to gain work experience.
In conclusion, the manpower shortage in the hotel industry is a significant issue that requires immediate attention. By addressing the root causes of this issue and implementing effective solutions, hotels and other hospitality businesses can improve the quality of service they provide, reduce labour costs, and increase profitability.
To retain manpower in the hotel industry, several solutions can be implemented, including:
- Offering competitive compensation and benefits: Hotels and other hospitality businesses can offer competitive wages, bonuses, and benefits packages to attract and retain top talent. This includes healthcare, retirement plans, and paid time off.
- Providing opportunities for career growth and development: Employees who see a clear path for career growth and development are more likely to stay with a company. Hotels can provide training, mentoring, and career advancement programmes to help employees develop their skills and advance their careers within the organisation.
- Offering flexible work arrangements: Employees in the hotel industry often work long and irregular hours, which can lead to burnout and turnover. Offering flexible work arrangements, such as part-time, remote, or flexible scheduling, can help to reduce burnout and increase retention.
- Improving working conditions: Providing a safe, comfortable, and supportive work environment can help to improve employee morale and reduce turnover. This includes investing in ergonomic equipment, creating a positive workplace culture, and addressing any workplace safety concerns.
- Recognising and rewarding employees: Employees who feel valued and appreciated are more likely to stay with a company. Hotels can recognise and reward their employees for their hard work and contributions through bonuses, promotions, and public recognition.
Overall, retaining manpower in the hotel industry requires a comprehensive approach that addresses the root causes of turnover and provides solutions to keep employees engaged, motivated, and satisfied with their work. By implementing these solutions, hotels can build a loyal and dedicated workforce that is committed to delivering high-quality service to their customers.
(The author is assistant professor/placement head at Banarsidas Chandiwala Institute of Hotel Management and Catering Technology, New Delhi)
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