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Luxury hotel Fairmont Jaipur appoints Kapoor as new general manager
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Wednesday, 19 June, 2019, 15 : 00 PM [IST]
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Our Bureau, New Delhi
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 Luxury hotel Fairmont Jaipur has appointed Rajiv Kapoor as its new general manager. He will helm the operations of the flagship property of Fairmont in the Pink City.
Kapoor comes with a varied range of experience and an innate understanding of the hospitality and luxe segment, nationally and in global markets.
He will be tasked with creating a new vision for the hotel and setting a direction to capture a wide range of the market from luxury travellers to free independent travellers, MICE (meetings, incentives, conferencing and exhibitions) to grandiose Indian wedding celebrations. He aspires to continue upholding the brand’s promise of turning moments into memories for the guests.
Kapoor has been a visionary who has set a new benchmark at each stage of his career.
Being an avid participator in the various aspects of hotel operations and services, he has been actively involved in the management of some of the sought-after destination properties and repositioned them amidst the hospitality stalwarts internationally.
Kapoor’s reputation precedes him, and he is renowned for creating experiences that transform hospitality into a celebration for guests.
He is a firm believer in that luxe hospitality standards cannot substitute for the humane touch.
For him, the details matter and understanding the psychology of guests is paramount. In synergy with this, Kapoor plans to create several new innovative product offerings at Fairmont Jaipur in the coming days.
He is also cognisant of the growing families’ and couples’ market, and plans to put in place exciting promotions to attract a whole new customer base from the big cities of India and the international NRI market.
For most, 19 years of experience would be sufficient, but when one meets Kapoor, one gets the same hunger and feeling of someone wanting to make a difference to the industry, seeking new avenues, collaborating and finding solutions to operational details.
He zealously believes in his pure passion for connecting with people and considers team members to be his primary strength.
Kapoor said, “For me, my colleagues are the true pillars of hospitality, responsible for the humane touch to intangible services that cannot be replicated.”
“Thus, to be a successful hotelier, it is imperative that we recognise and appreciate each of our colleagues, and be involved in their professional growth that will, in turn, pave the way for the impeccable service standards of Fairmont Jaipur,” he added.
Kapoor began his career as an operational trainee at Grand Hyatt, and subsequently climbed the ladder with various renowned hospitality brands such as The Westin Sohna Gurgaon Resort and Spa, Le Meridien Mumbai and Sheraton Surabaya Hotel and Towers, Indonesia.
Prior to joining Fairmont Jaipur, he was the general manager of The Westin Langkawi Resort and Spa and also Langkawi International Convention Centre (LICC), giving him an international perspective on several issues.
Kapoor is a fitness enthusiast who takes pleasure in swimming and playing cricket. Further, he is an avid traveller who loves to experience and explore the distinct tourist attractions of the world.
A doting father and caring husband, he is a devout family man who always looks forward to spending quality time with his wife, Nupur and two daughters, Saisha and Zayah.
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