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TinyOwl joins hands with interaction platform Ameyo to power processes
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Thursday, 10 September, 2015, 08 : 00 AM [IST]
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Our Bureau, New Delhi
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fiogf49gjkf0d TinyOwl, the leading food ordering app, has joined hands with customer interaction management platform expert Ameyo (www.ameyo.com). The tie-up involves the app implementing Ameyo Customer Engagement Hub to power its inbound and outbound food ordering processes.
Prior to implementing Ameyo, TinyOwl had got frequent consumer requests on call drops. This led the company to search for an intelligent contact centre technology that was capable of automating the entire dialing process, reducing call abandonments and powering customers’ experience.
According to a press release, the company has always believed in customers’ first theory and have reduced the dropped calls drastically with the help of Ameyo. This led to the increment in their business volume. The abandoned calls, if any, get automatically listed on the Ameyo system which makes it easy for the agents to follow up. Faster deployment, rapid and easy scaling up, and executing a new service request in flat three days are some of the exceptional attributes of the interaction platform that reinforced the choice of technology for the app.
The app’s mission is to deliver seamless experience with low time to turnaround their queries. The app’s elegant and minimalistic interface automatically detects users’ location or gives them the choice to type in another location. From confirming the order to informing the customer about the estimated delivery time, the app does it all for its users.
It has currently 140 licences from Ameyo which robust both its outbound and inbound call processes. The platform has been customised to sync with the app’s requirements and has carried out URL-based integration with the app’s in-house CRM (Customer Relationship Management) as well which will now enable agents to resolve customer queries quicker.
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