Thursday, May 24, 2018


Railway Catering Policy introduced with focus on quality food, RS told
Saturday, 04 May, 2013, 08 : 00 AM [IST]
Our Bureau, New Delhi
It is a continuous endeavour by the Indian Railways to provide good quality hygienic food to railway passengers. Accordingly, New Catering Policy 2010 has been introduced on July 21, 2010, with a mandate for effective quality assurance programme, wherein ISO-22000 standards are being progressively implemented for major contracts / units. This information was given by minister of state for railways Adhir Ranjan Chowdhury in written reply to a question in Rajya Sabha on Friday.

Supervision and monitoring have been strengthened through a mechanism put in place by deploying railway personnel, who check quality and hygiene and take corrective action in a time-bound manner. Catering Monitoring Cells have been set up at zonal and divisional level for daily monitoring of the catering activities.

Further, on the same pattern, a Centralised Catering Complaint Monitoring Cell has been set up in board’s office having a toll free number 1800-111-321 for prompt redressal of the passenger grievances related to catering in real-time assistance.

A total number of 405 food samples were picked up for sample tests from Rajdhani Express trains, including Guwahati- and Dibrugarh-bound trains in the year 2010-11, 2011-12 and 2012-13.

Appropriate action under Prevention of Food Adulteration Act, 1954, / Food Safety and Standards Act, 2006, has been initiated for food samples found unfit. Besides this, departmental actions like imposition of fine, warning etc. have been undertaken.

All the passenger amenities fitted in the coaches of Indian Railways, including those of Rajdhani Express trains, are monitored during maintenance schedules and deficiencies found, if any, are rectified.

On Board Housekeeping Services (OBHS) for cleaning attention on run has also been prescribed for all the Rajdhani Express trains. Complaints / references received from the passengers regarding passenger amenities in the coaches are acted upon appropriately by the Railways.
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