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McDonald’s India walking the talk with regard to serving hygienic food
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Monday, 16 March, 2020, 08 : 00 AM [IST]
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Our Bureau, Mumbai
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In the wake of the current health crisis, Westlife Development, the company that owns and operates McDonald’s restaurants in West and South India, is leading the way for the eating out industry by walking the talk as to serving safe and hygienic food.
The fast food chain, that has always ensured world-class health and hygiene practices, is doubling down on its safety processes and is going the extra mile and leaving no stone unturned to give customers a safe and hygienic food experience.
McDonald’s India, one of the few quick service restaurant (QSR) chains to have a closed loop supply chain, is reinforcing its safety processes right from the suppliers’ end to its restaurants.
Speaking on the action taken by McDonald’s, Smita Jatia, managing director, Hardcastle Restaurants, stated, “Our customers are at the heart of all our efforts. QSCV (quality, service, cleanliness and value have been the cornerstone of our business since inception.”
“Our food is 100 per cent traceable to the farms that use world-class farming technologies to create best-in-class produce, it is transported using cold chain, and at the restaurants, it is handled and served with unparalleled hygiene,” she added.
“In the view of the current health crisis, we are proactively heightening these efforts to create an even more safe and hygienic environment for our customers,” Jatia said.
Hygiene practices being followed by McDonald’s India in West and South
• All kitchen staff handle food with gloves, that are changed every few hours
• All food trays are sanitised after every use
• Tray mats are changed after every use
• The crew washes their hands every hour for 20 seconds with antimicrobial handwash
• The tables are sanitised after every use
• Separate colour-coded cleaning cloths are used to handle vegetarian and non-vegetarian food
• Separate mops are used for the restaurant lobby and the kitchen
• The washroom is regularly sanitised
• A three-sink sanitisation process – Wash, clean and sanitise
• The cleaning mops are washed in running hot water to ensure complete sanitisation
• A regular PH test is done to ensure strength of the sanitiser
• A clean as you go process is followed to ensure cleanliness across all touchpoints
Heightened sanitation processes being deployed to ensure safety
• Regular monitoring of key health parameters for all crew members
• Monitoring of travel history and family health of our crew
• Credit card machines are getting sanitised regularly
• Self-dispensing coke machine panel is being sanitised regularly
• The table trackers are being sanitised regularly
• All other customers touch points like self-ordering kiosk (SOK) screen, door handles, handrails are also being sanitised regularly
In addition to this, the company is keeping a close check on its supply chain for the welfare of its consumers. It has adopted stringent scanning methods for all suppliers and is ensuring that all suppliers have food safety management systems at their plants.
They are making sure that employees at their suppliers’ end also go through stringent hygiene checks before entering the plant or going for their shifts.
Each minute detail in the food safety process is given utmost attention by the company.
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